GennUp Legal
Privacy & Data

Privacy Policy

We take your privacy seriously. This policy explains what data we collect, why we collect it, how it is used, and what rights you have over your information.

Last updated: June 2026  ·  Effective immediately

01 Who We Are

GennUp is an educational technology brand operated from Nagpur, Maharashtra, India. We run live online workshops focused on AI tools and website building for beginners, students, and professionals.

For the purposes of this Privacy Policy, "GennUp," "we," "us," or "our" refers to the team behind GennUp. "You" refers to any visitor to our website or participant in our programs.

02 Data We Collect

We collect only the information necessary to operate our workshops and communicate with you effectively.

Data Type Examples How Collected
Identity Full name Registration form
Contact Email address, WhatsApp / phone number Registration & checkout form
Transaction Payment status, order ID, amount paid Razorpay (payment gateway)
Usage Pages visited, browser type, time on site Cookies / analytics scripts
Communications Emails or WhatsApp messages you send us Direct contact

We do not collect sensitive personal data such as government ID numbers, biometric data, or health information.

03 How We Use Your Data

Your data is used solely for purposes directly related to delivering our services and communicating with you.

  • Sending your booking confirmation and workshop access details via email.
  • Adding you to the relevant WhatsApp community group for your registered program.
  • Processing your payment and resolving any billing queries.
  • Sending occasional updates about upcoming workshops or relevant educational content. You may opt out at any time.
  • Analysing aggregate, anonymised usage data to improve our website and workshop experience.
  • Complying with applicable legal obligations.

We do not use your data for automated decision-making or profiling. We do not sell your personal information to any third party.

04 Data Sharing & Third Parties

We share your data only with trusted third-party services that help us operate GennUp, and only to the minimum extent necessary.

  • Razorpay — payment processing. Your payment data is governed by Razorpay's Privacy Policy.
  • Google (Gmail / Workspace) — email delivery and communication.
  • WhatsApp (Meta) — community group messaging. Subject to Meta's privacy terms.
  • Analytics providers (e.g. Google Analytics) — anonymised website usage data only.

We do not share your data with advertisers, data brokers, or any unrelated commercial entities.

05 Payments & Razorpay

All payment processing is handled by Razorpay Software Pvt. Ltd., a PCI-DSS-compliant payment gateway. GennUp does not store your card number, UPI ID, or banking credentials.

When you complete a transaction, Razorpay may collect and process your financial data under their own privacy policy, which you can review at razorpay.com/privacy.

06 WhatsApp & Communications

After registration you will receive an invitation to join a WhatsApp group relevant to your workshop. Participation in these groups is optional but strongly recommended to receive the session link and updates.

  • Your phone number will be visible to other group members unless you adjust your WhatsApp privacy settings.
  • GennUp moderates these groups but is not responsible for content shared by other participants.
  • You may leave the group at any time. Leaving does not affect your workshop access.

We may send you transactional WhatsApp messages (booking confirmation, reminders) if you provide your phone number during registration.

07 Cookies

Our website uses cookies and similar technologies to provide basic functionality and to understand how visitors interact with our pages.

  • Essential cookies — required for the website and checkout flow to function correctly.
  • Analytics cookies — help us understand page views and traffic sources in aggregate, anonymised form.
  • Preference cookies — may remember settings you have chosen.

You can disable cookies in your browser settings at any time, though this may affect some website functionality.

08 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements.

  • Booking and payment records are retained for up to 3 years for accounting and legal compliance.
  • Email address and name are kept on our mailing list until you unsubscribe or request deletion.
  • Website analytics data is retained in anonymised, aggregate form indefinitely.

09 Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Correction — request that we correct inaccurate or incomplete data.
  • Deletion — request that we delete your personal data, subject to legal retention obligations.
  • Opt-out — unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or messaging us directly.
  • Portability — request your data in a commonly used, machine-readable format.

To exercise any of these rights, email us at gennup828@gmail.com. We will respond within 30 days.

10 Children's Privacy

Our workshops are intended for individuals aged 16 and above. We do not knowingly collect personal data from children under 16 without verifiable parental or guardian consent.

If you believe we have inadvertently collected data from a minor, please contact us immediately at gennup828@gmail.com and we will delete it promptly.

11 Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These include:

  • HTTPS encryption across the entire website.
  • Access controls limiting who within GennUp can view personal data.
  • Reliance on PCI-DSS-compliant third parties for all financial data.

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last updated" date.

If we make significant changes, we will notify registered users via email or through a notice on our website.

13 Contact & Grievance Officer

For any privacy-related queries, requests, or complaints, please contact us:

We are committed to resolving any concerns within 30 days of receipt.

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